Last updated: August 2026

Quotes

Quotes are based on the information given to us - window count, number of storeys, and which services you want. If conditions on site differ substantially from what was described, we will talk to you about it before doing the work rather than surprising you afterward.

Scheduling and access

We will agree a time with you and turn up in it. For exterior work we need access to the outside of the property and an outdoor water spigot. For interior work someone needs to let us in and secure the property afterward.

If you need to reschedule, let us know as far ahead as you reasonably can and we will find another time.

Condition of windows, screens, and tracks

Some conditions cannot be cleaned away. Scratched or pitted glass, hard water etching that has bonded into the surface, oxidised or corroded frames, permanently stained tracks, and damaged or brittle screens are pre-existing and will still be present after cleaning. Where we find them we will point them out to you.

Older screens in particular can be fragile after years of sun exposure. We handle every screen carefully, but we cannot guarantee that already-degraded mesh, spline, or frames will survive removal and refitting.

If something is not right

Tell us before we leave. We walk every job with you at the end for exactly this reason. If something is missed and you spot it later, call us and we will make it right.

Payment

Payment is due on completion of the work unless we have agreed otherwise in advance.

Liability

We are insured and we work carefully. We are not liable for pre-existing damage or for failures of already-deteriorated materials as described above.

Contact

Questions about these terms: (858) 341-3622 or pacificprowc@gmail.com.

Terms of Service